Privacy Policy

Updated December 22, 2024

Duywashman LLC and Gulu & Wash, LLC d/b/a 4Ever Young and its affiliates and subsidiaries (collectively referred to as “Company,” “we,” or “our”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This Policy describes the types of information we may collect from you or that you may provide when you visit 4everyoungantiaging.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This Policy is incorporated into and is a part of this Website’s Terms of Use.

This Policy applies to information we collect through our Website, email, text, and other electronic messages, mobile apps, and in connection with our blogs, alerts, newsletters, social media sites, and other communication services.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this Website, you agree to this Policy.

As used in this Policy, “personal information” means information that identifies, relates to, describes, or is reasonably capable of being associated with an individual. The definition of personal information, however, varies from one jurisdiction to another. Personal information does not include information that is publicly available, de-identified, or aggregated, or certain additional categories of information subject to other laws and regulations.

This Privacy Policy does not cover our use, collection, or disclosure of your protected health information under the Health Insurance Portability and Accountability Act (“HIPAA”). For information on how we may use and disclose your protected health information and how you can get access to such information, please see our Notice of Privacy Practices.

I. INFORMATION COLLECTED

We collect several types of information from and about users of our Website.  We collect this information either directly from you when you provide it to us or automatically as you navigate through the Website. We may collect:

• Identifiers such as name, address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline;
• Internet or network activity information, including the equipment you use to access our Website, and usage details, and information relating to your search queries on the Website;
• Information you provide by filling in forms on our Website. This includes information provided at the time of making an appointment or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website;
• Records and copies of your correspondence, if you contact us.

We may retain your personal information for as long as necessary or permitted for the purposes of collection or as otherwise authorized by law.

II. USE OF YOUR INFORMATION

We may use information that we collect or that you provide, as follows:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer or provide though it.
• To contact you about our own and third-parties’ goods and services that may be of interest to you.
• To enable us to display advertisements to our advertisers’ target audiences.
• In any other way we may describe when you provide the information.
• To fulfill any other purpose for which you provide it and for any other purpose with your consent.

III. DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To evaluate or conduct a merger, sale, or other acquisition of some or all of our assets.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

IV. COOKIES AND TRACKING TECHNOLOGIES

A cookie is a small file placed on the hard drive of your computer that enables a website or third party’s systems to recognize the device, capture, and remember certain information about the device. We may use first-party and third-party cookies and other tracking technologies, including web beacons and pixels, to collect and store information about your interactions with our Website. This type of usage information may include the browser you are using, your IP address or other unique identifier, search terms, pages that you visit, click/touch, movement, scroll, keystroke activity, and the time of the visit (collectively “Website User Data”).

The table below explains cookies we may use and why.

We may use third-party technology tools in connection with your activity on certain pages of the Site.  These permit us to control how Website User Data is collected by online tracking technologies. They also allow us to limit how certain types of Website User Data, such as details about your activity on our Website, may be transmitted to other parties.

We or other parties may collect personal information about your online activities over time and across different devices and online properties when you use certain pages on the Website. Our Website is not designed to respond to “Do Not Track” signals received from browsers.

To help facilitate the delivery of relevant content, we use Google Analytics. Google Analytics uses cookies to report on user interactions on our and others’ websites. We use the information collected for optimizing marketing, refining advertising, and/or programming strategies, and generally improving user experience. For more information about Google Analytics and how it collects and processes information, please visit: https://policies.google.com/technologies/partner-sites. Instructions to opt-out of Google Analytics using a specific plug-in is available at the following link: https://tools.google.com/dlpage/gaoptout. Note that this opt-out is specific to Google activities and does not affect the activities of other ad networks or analytics providers that we may use.

V. YOUR CHOICES ABOUT YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending an email stating your request to marketing@fyinstitute.com.
• Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by clicking on the “unsubscribe” link in any such emails, or by sending us an email stating your request to marketing@fyinstitute.com. If we have sent you a promotional email, you may also send us a return email asking to be omitted from future email distributions.

VI. YOUR PRIVACY RIGHTS

If you have a privacy-related request or inquiry for 4Ever Young and/or one of the independently owned and operated 4Ever Young franchises, you may send an email to marketing@fyinstitute (please put “Attn: Privacy” in the subject line).

If you are California resident, or a resident of other states with privacy laws, such as Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Minnesota, Montana, Oregon, Tennessee, Texas, Utah, Virginia and Washington, please see below for additional information about your rights.

VII. DATA SECURITY

We implement a variety of commercially reasonable measures to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The transmission of information via the internet is not completely secure, however, and we cannot guarantee the security of your personal information transmitted to or through our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website

VIII. CHILDREN’S PRIVACY

We do not knowingly collect, sell, or share personal information from children under 18. If you are under 18, do not use the Website or provide any information about yourself, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at marketing@fyinstitute.com.

IX. CHANGES TO PRIVACY POLICY

This Policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page.  You may view any changes we make to our Policy on this page. The date this Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this Policy to check for any changes.

X. GOVERNING LAW

Any issue arising out of this Policy shall be governed, construed, and enforced in accordance with the laws of the State of Florida, without regard to its conflict of laws rules. Any dispute arising out of this Policy or information within it shall be subject to the exclusive jurisdiction of the federal and state courts located in Palm Beach County, Florida.

XI. QUESTIONS & FEEDBACK

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy or any other issue. To ask questions or comment about this Policy and our privacy practices, please contact us via email at marketing@fyinstitute.com (“Attn: Privacy” in subject line, please).

STATE PRIVACY RIGHTS

I. CALIFORNIA PRIVACY RIGHTS

The California Consumer Privacy Act or “CCPA,” provides you rights with regard to the personal information we collect.

Right to Know.You have the right to request, at no charge, that we disclose to you how we have handled your personal information in the prior 12 months, including categories describing the personal information collected about you, the sources from which we collected your personal information, the services providers and third parties with whom we have shared your personal information, and the business purposes for collecting and disclosing your personal information. Please see the charts below for more specifics.

Right to Delete.You have the right to request the deletion of your personal information we have collected from you.

Right to Portability. You have the right to request the specific pieces of personal information we obtained from you in a format that is easily understandable, and to the extent technically feasible, in a structured commonly used, machine-readable format.

Right to Opt-out of the Sale or Sharing of your personal information. You have the right to opt out of the sale or sharing of your personal information. 

Right to Limit Use of Sensitive personal information. You have the right to request that we limit the use or disclosure of your sensitive personal information to only that use that is necessary to perform the services or provide the goods requested you requested.

Right to Nondiscrimination. We will not deny, charge different prices for, or provide a different level of quality of goods or services if you choose to exercise these rights.

These rights may be subject to certain conditions and limitations under the law.

Exercising Your Privacy Rights. If you have a privacy-related request or inquiry for 4Ever Young and/or one of the independently owned and operated 4Ever Young franchises, you may send an email to marketing@fyinstitute.com (please put “Attn: Privacy” in the subject line. California residents may also designate an authorized agent to exercise their rights.

When we receive a request, we will seek to verify your identity, first by validating the information provided against our records. When you submit your request, we may seek additional information from you, such as your relationship to 4Ever Young, its affiliates or subsidiaries or a specific franchise.

We will typically email to verify your request. If you request disclosure of specific pieces of personal information, however, we may call you. We may also ask you to provide a signed declaration, under penalty of perjury, that you are requesting your own personal information.

We will not disclose certain sensitive information in response to a request, including your social security number, driver’s license number or other government-issued identification number, financial account number, your health insurance or medical identification number, your account password, security questions and answers, or unique biometric data generated from measurements or technical analysis of human characteristics. We will, however, inform you if we have collected such information and identify the type of information with sufficient particularity.

If an authorized agent is submitting on your behalf, we will require submission of information indicated on the request form, which includes either: 1) a written authorization, signed by you, that authorizes that agent to make the specific request on your behalf; or 2) a valid power of attorney.

We will respond to your request within 45 days, unless we notify you of a 45-day extension, or other period as required or permitted by regulation.

Personal Information Under CCPA

The chart below describes the categories of personal information we collect, and have collected in the past 12 months:

California Civil Code § 1798.83 permits users that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us as indicated above.

II. WASHINGTON CONSUMER HEALTH PRIVACY RIGHTS

The Washington Consumer Health Data Privacy Policy (“Policy”) applies to “Consumer Health Data” as defined by the Washington My Health My Data Act (“MHMD”). To the extent that we collect such data from you, this section governs and in the event of a conflict between any other policy, statement, or notice and this Policy, this Policy will prevail as to Consumer Health Data Collected under MHMD.

Consumer Health Data under MHMD means personal information that is linked or reasonably linkable to a consumer and that identifies the consumer’s past, present, or future physical or mental health status. This Policy does not apply where an exception or exemption applies such as for Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

Consumer Health Data We Collect

The Consumer Health Data we collect depends on the context of your interactions with 4Ever Young, the choices you make, the tools and features you use, your location, and applicable law. The following are examples of Consumer Health Data (if not excluded from MHMD as PHI or otherwise): 

1. Information about your health-related conditions, symptoms, status, diagnoses, testing, or treatments (including surgeries, procedures, medications, or other interventions); 
2. Measurements of bodily functions, vital signs, or characteristics, including genetic data and biometric information; 
3. Use or purchase of prescribed medication;
4. Precise location information that could reasonably indicate your attempt to acquire or receive health services or supplies; 
5. Internet or Network Activity Information essential to running our website such as Internet Protocol (IP) address, Media Access Control (MAC) address, operating system and version, and Internet browser type and version which could identify your attempt to seek health care services or information, including services that allow you to assess, measure, improve, or learn about your or another person’s health; and
6. Other information that may be used to infer or derive data related to the above or other health information.

As mentioned above, some categories of personal information are specifically excluded from MHMD if we collect it for medical care, research, and other 4Ever Young operations. Examples of MHMD-excluded data we may collect include: 

• Personal data defined as Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”); 
• Health care information collected, used, or disclosed in medical records (chapter 70.02 RCW); 
• Substance Use Disorder Patient Records (42 C.F.R. Part 2); 
• Personal data used or shared in research (45 C.F.R. Part 46 and 21 C.F.R. Parts 50 and 56) 
• Information and documents created specifically for and collected and maintained for 4Ever Young Quality Improvement; 
• Information that is de-identified as defined in HIPAA and information derived from such de-identified data; and 
• Information used only for public health activities and purposes and Limited Data Sets as described in HIPAA. 

Sources of Consumer Health Data 

4Ever Young does not collect your Consumer Health Data unless you voluntarily provide it to us. We collect personal information, including Consumer Health Data, from the following categories of sources:

• Directly from you when you use our Services or Platforms, participate in a research study or clinical trial, attend 4Ever Young programs or events, engage with customer service, and any other way that you may be able to interact with us. With your permission, we may also collect Consumer Health Data from another source provided by you, like your connected device or profile. 
• From third-party sources including 4Ever Young affiliates and franchisees, other medical providers, contracted service providers, and business associates as defined under HIPAA. We may engage third-party service providers to provide certain interactive features. By using these features, you understand that our vendors may process the information obtained through the feature to provide the Services on our behalf. 
• From websites and mobile applications and automatically from devices you use to connect to our Services. For more information about this, please see and Terms of Use. 
• We could collect information that includes Consumer Health Data if you voluntarily provided it in an open text field not related to medical care or research, such as the “leave a comment” box on our website or on a form.

Use of Your Consumer Health Data 

4Ever Young is specifically excluded from MHMD. Those other uses of personal data collected by 4Ever Young are described where those data are collected, including in our Privacy Policy and Terms of Use and other privacy notices and terms that provide disclosures about Personal Information. 

To the extent we collect Consumer Health Data, we may use it for the following purposes:

• Providing you with health-related services you have requested or authorized; 
• Delivering the Services and their features; 
• Ensuring reliable operation of the Services and Platforms, including troubleshooting and improvements;  
• Performing essential business operations to support our Services such as analyzing our performance, meeting our legal obligations, developing our workforce, and conducting research and development; and
• Other purposes for which we give you choices or obtain your consent as required by law – for example, for advertising or marketing purposes.

4Ever Young does not use any Consumer Health Data that may be voluntarily provided through an open text field not related to medical care, research or the Services without your express consent.

Sharing Consumer Health Data With Third Parties 

Ever Young will only share your Consumer Health Data with employees and trusted partners and only for provision of the Services to you. All such third parties are prohibited from using your Consumer Health Data except to provide these services to 4Ever Young and they are required to maintain the confidentiality of your Consumer Health Data.

As necessary for the purposes described above, we may share personal information, including Consumer Health Data, with following categories of third parties:

• Affiliates. We enable access to data across our subsidiaries, affiliates, and related companies, for example, where we share common data systems or where access helps us to provide our services and operate our business.
• Service Providers. Vendors or agents (“processors”) working on our behalf may access Consumer Health Data for the purposes described above. 
• Business Partners. We may share Consumer Health Data with other companies, for example, where you use a service that is cobranded and jointly operated with another company, or where you use our Services to interact with another company. 
• Financial Institutions & Payment processors. When you make a purchase or enter into a financial transaction, we will disclose payment and transactional data to banks and other entities as necessary for payment processing, fraud prevention, credit risk reduction, analytics, or other related financial services.
• Government Agencies. We disclose data to law enforcement or other government agencies when we believe doing so is necessary to comply with applicable law or respond to valid legal process. 
• Other Third Parties. In certain circumstances, it may be necessary to provide data to other third parties, for example, to comply with the law or to protect our rights or those of our customers. 
• Other Users and Individuals. If you use our Services to interact with other users of the Services or other recipients of communications, we may share data, including Consumer Health Data, as directed by you and your interactions. 
• The Public. You may select options available through our services to publicly display and disclose certain information, such as an endorsement, demographic data, content and files, or other data, which may include Consumer Health Data.

How to Exercise Your Rights 

MHMD provides certain rights with respect to Consumer Health Data, including the right to access, delete, or withdraw consent relating to your consumer health data, subject to certain exceptions. You may exercise any of your rights by contacting us directly using the contact details found in this Policy. The written request should include sufficient information to verify your identity and specify the right you wish to exercise. For any questions or assistance, you may also reach out using the contact information below.

If your request to exercise a right under the MHMD is denied, you may appeal that decision by contacting our legal team. If your appeal is unsuccessful, you can raise a concern or lodge a complaint with the Washington State Attorney General at www.atg.wa.gov/file-complaint. 

Changes to This Policy 

4Ever Young reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you through this policy page.

Contact Us 

All notices or requests should be written and given by email and (i) personal service (which, for the purposes of this Policy, shall include courier/overnight delivery) or (ii) by certified mail to:

marketing@fyinstitute.com

4Ever Young

Attn: Legal Department

5458 Town Center Rd

Suite 13

Boca Raton, FL 33486

III. OTHER STATE PRIVACY RIGHTS

Some other states, including Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Minnesota, Montana, Oregon, Tennessee, Texas, Utah, and Virginia, provide (now or in the future) their residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
• Data portability.
• Opt-out of personal data processing for:
  • targeted advertising (excluding Iowa);
  • sales; or
  • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• Limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state.  To exercise any of these rights, or to appeal a decision regarding a consumer rights request please contact us at marketing@fyinstitute.com.